Job Description

Job Title: Helpdesk Support
Location: Memphis TN
Work Arrangement: Onsite
Employment Type: [Contract, CTH]
Contract Duration: 6-12+ months




100% ONSITE ROLE


Role and responsibilities:
Provide support across various aspects of the IT environment, working in collaboration with IT Helpdesk, remote infrastructure support teams and applications teams covering PC applications, network connectivity, and Logistics applications Front line support for the logistics center and 3rd party logistics team outsourced by the client.
Resolve IT service issues in a timely manner, with minimal impact to the business and to the customers.
As part of a global team, participate in initiatives aimed at improving the effectiveness of Logistics support. This will include participation in process improvements activities, working closely with business process owners to understand how IT can support the business more effectively and with other IT teams as they develop and enhance applications, services, and infrastructure
For unique Logistics application and hardware, coordinate risk assessments with the client's IT Risk Management and Security team
The role requires multi-tasking, prioritizing workload / issues, and balancing multiple problems.
The ability to sense and detect repeat/recurring issues and ensure these are visible to the appropriate IT owners.
Must be able to engage with the appropriate Business and IT owners to ensure that problem gets resolved.
Ensure that employees and contractors are engaging the standard IT support processes when appropriate and focus on those areas where you can add unique value


Essential Skills:
Bachelor’s in computer science, Information Systems, or its equivalent
At least 5-7 years’ work experience in a global IT organization Ability to work independently in a IT organization Experience supporting a logistics operation including infrastructure (PC’s, printers, scanners, networks) and applications (SAP) Experience working with Office 365 tools (Office, Teams, Delve, etc.)
Ability to effectively communicate in English, both written and verbal.
Excellent interpersonal skills with the ability to work on complex and globally distributed teams across many time zones.
Strong organizational skills. Be able to demonstrate the ability to set priorities based on alignment with business goals and strategic direction, define timelines and deliver to commitments.




Work Authorization
Applicants must be legally authorized to work in the United States. subject to company policy and applicable immigration requirements.


Equal Employment Opportunity (Mandatory to all job postings - USA) [Themesoft Inc] is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Thanks & Regards,

__________________

Rupesh Mourya

rupesh@themesoft.com

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